Zane Adrian
Customer service, aviation, and sales professional with experience in passenger support,
airport operations, retail sales, child care, recreation, and safety-focused public service.
Professional Summary
People-centered professional with a background across airline customer service,
flight attendant operations, airport support, wireless sales, youth programming,
and water safety. Known for calm communication, adaptability, attention to detail,
and the ability to support customers in busy, fast-moving environments.
Experience
Flight Attendant — American Airlines
Aviation / Inflight Service
Supported passenger safety, comfort, and service on domestic and international flights.
- Delivered safety briefings and supported compliance with FAA and company procedures.
- Responded to passenger needs with professionalism and calm under pressure.
- Worked closely with crew members in a time-sensitive, safety-focused environment.
Customer Experience Specialist — Delta Air Lines
Service / Sales
- Provided courteous and efficient customer support.
- Assessed customer needs and offered practical solutions.
- Supported service and sales goals through clear communication.
Sales Representative — Verizon
Retail Sales
- Sold cellular phones, accessories, and wireless services.
- Demonstrated product features and explained service options.
- Handled inventory, cash handling, opening/closing, and daily administrative tasks.
Customer Service Agent — Alaska Airlines / Horizon Air & Unifi Aviation
Airport Operations
Supported above-wing and below-wing airport operations with a focus on guest service,
safety, accuracy, and operational flow.
Check-in
Ticketing
Boarding
Gate Support
Baggage Service
Ramp Support
Wheelchair Assistance
Complaint Resolution
After School Care & Preschool Teacher
Child Care
Provided child care in a safe, supportive, and engaging environment while adapting
activities to different ages, needs, and skill levels.
Recreation Assistant / Head Lifeguard / Water Safety Instructor
Public Safety
Monitored facility safety, assisted patrons, taught swimming and water safety,
and helped maintain a welcoming recreation environment.
Education & Training
Central Oregon Community College
Applied Aeronautical Science — Current
Leading Edge Flight Academy
Fixed Wing Pilot Training — Current
Skills
Customer Service
Aviation Safety
Passenger Support
Sales
Complaint Resolution
Time Management
Working Under Pressure
Leadership
Multitasking
Adaptability
Cash Handling
Administrative Tasks