Zane Adrian
Customer service, aviation, and sales professional with experience in passenger support, airport operations, retail sales, child care, recreation, and safety-focused public service.
Professional Summary
People-centered professional with a background across airline customer service, flight attendant operations, airport support, wireless sales, youth programming, and water safety. Known for calm communication, adaptability, attention to detail, and the ability to support customers in busy, fast-moving environments.
Experience
Flight Attendant — PSA Airlines / American Eagle
Aviation / Inflight ServiceSupported passenger safety, comfort, and service in a regulated airline environment.
- Delivered safety briefings and supported compliance with FAA and company procedures.
- Responded to passenger needs with professionalism, empathy, and calm under pressure.
- Worked closely with crew members in a time-sensitive, safety-focused operation.
HVAC Lead Sales Generator / Retail Sales Representative — Roth Home
Retail Sales / PR / Marketing / Home Depot PartnershipRepresented Roth Home HVAC services inside various Home Depot store locations through a retail partnership program. Engaged customers in-store, educated them on service options, generated qualified leads, and supported appointment booking for tune-ups, estimates, and installation opportunities.
- Worked inside multiple Home Depot store locations as part of Roth Home's retail partnership presence.
- Generated HVAC leads through customer conversations, product/service education, and in-store visibility.
- Supported appointment setting for maintenance, service, and installation quote opportunities.
- Built rapport with Home Depot associates and customers while representing Roth Home professionally.
Customer Service Agent — Alaska Airlines / Horizon Air & Unifi Aviation
Airport Operations / Guest ServiceSupported above-wing and below-wing airport operations with a focus on guest service, safety, accuracy, and operational flow. Experience included Unifi/DGS ground support work connected to Delta Air Lines operations through contracted airport service roles.
Check-inTicketingBoardingGate SupportBaggage ServiceRamp SupportWheelchair AssistanceComplaint ResolutionDelta Contract Support
Sales Representative — Verizon
Retail Sales- Sold cellular phones, accessories, and wireless services.
- Demonstrated product features and explained service options.
- Handled inventory, cash handling, opening/closing, and daily administrative tasks.
After School Care & Preschool Teacher
Child CareProvided child care in a safe, supportive, and engaging environment while adapting activities to different ages, needs, and skill levels.
Recreation Assistant / Head Lifeguard / Water Safety Instructor
Public SafetyMonitored facility safety, assisted patrons, taught swimming and water safety, and helped maintain a welcoming recreation environment.
Education & Training
Oregon State University
Current Student
Leading Edge Flight Academy
Fixed Wing Pilot Training — Current
Skills
Customer ServiceAviation SafetyPassenger SupportAirport OperationsSalesComplaint ResolutionTime ManagementWorking Under PressureLeadershipMultitaskingAdaptabilityCash HandlingAdministrative Tasks